Prohibited and restricted goods

We only store products that we can keep safely and that PostNL is allowed to carry. Not sure? Ask us before you ship, through contact. If the Dutch and English versions differ, the Dutch version prevails.

Not allowed

• Counterfeit goods and products that infringe trademarks
• Products without an EU responsible person (manufacturer, importer or authorised representative in the EU, as required by the GPSR)
• Loose lithium batteries (not even by agreement)
• Explosives, fireworks, weapons and ammunition
• Drugs, prescription medicines and banned substances
• Live animals and plants
• Products that may not be shipped under the PostNL conditions
• Products that must be stored below 25 °C (our warehouse is not climate-controlled)

Only after agreement

• Products with a built-in lithium battery: only after approval, within the storage limits (PGS 37) and the requirements of our insurer, and if PostNL is allowed to carry them.
• Power banks: only after approval, under the same conditions.
• Hazardous goods (such as perfume, aerosols, nail polish): only with an agreement on quantity and packaging.
• Food and cosmetics with a best-before date: only after agreement, and not if they must be stored below 25 °C.

What happens with a prohibited product

We do not accept it or we put it aside. You hear about it straight away, with a photo. You have it collected or returned at your expense. If a product is acutely dangerous to people or the warehouse, we may have it collected or disposed of immediately at your expense. We report counterfeits where the law requires (see article 8.5 of the terms).